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Frequently Asked Questions

I'm going to arrive late, what should I do?
Please try not to miss your arrival time, there are periods when we are fully booked.
If you think you will be arriving later on check-in day, please contact us as soon as possible by phone or by email.

What is the check-in and check-out time frame?
Check-In: 15:00 until 20:00
Check-Out: until 12.00 noon

What is your cancellation policy?
This business has a 2-day cancellation policy. Failure to cancel within this time or in case of a NO SHOW, you will be charged the full cost of your booking. No pre-payment is needed. After check-in, cancellation and refund are not possible.

How can I make payments?
Upon arrival. Cash or Card. Taxes included.

Are you open 24h?
Yes, we are.

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Terms of Service

1. Terms
This business has a 2-day cancellation policy. Failure to cancel within this time or in case of a NO SHOW, you will be charged the full cost of your booking. No pre-payment is needed. After check-in, cancellation and refund are not possible.Old Town Hostel is not responsible for the loss or theft of cash or other valuables left unattended in guest rooms or the hostel premises during your stay.By accessing the website at http://www.oldtownlagoshostel.com/, you are agreeing to be bound by these terms of service, and all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Old Town Hostel’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Old Town Hostel’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Old Town Hostel at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.3. Disclaimer
The materials on Old Town Hostel’s website are provided on an ‘as is’ basis. Old Town Hostel makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Old Town Hostel does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.4. Limitations
In no event shall Old Town Hostel or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Old Town Hostel’s website, even if Old Town Hostel authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.5. Accuracy of materials
The materials appearing on Old Town Hostel’s website could include technical, typographical, or photographic errors. Old Town Hostel does not warrant that any of the materials on its website are accurate, complete, or current. Old Town Hostel may make changes to the materials contained on its website at any time without notice. However, Old Town Hostel does not make any commitment to update the materials.6. Links
Old Town Hostel has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Old Town Hostel of the site. Use of any such linked website is at the user’s own risk.7. Modifications
Old Town Hostel may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then-current version of these terms of service.8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Portugal and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.These terms of service are effective as of 1 January 2023.

Privacy and Cookie Policy

Your privacy is important to us. It is Old Town Hostel’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.oldtownlagoshostel.com/, and other sites we own and operate.We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.We don’t share any personally identifying information publicly or with third parties, except when required to by law.Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.This policy is effective as of 1 January 2023.